Pre-sales and After-sales Service System

As a professional service provider specializing in supporting equipment for laboratory geotechnical tests and on-site investigation and testing equipment, we leverage industry expert resources and customized service capabilities to create a full-process, high-quality service guarantee system for customers, and provide them with a full-cycle solution covering from pre-sales consultation to after-sales support.

I. Comprehensive Pre-sales Support and Expert-level After-sales Assurance

We have built a service system covering the entire business cycle. A professional technical team composed of senior geotechnical engineers and cooperating industry experts provides customers with full-process professional support from demand connection and solution planning to equipment operation and maintenance, ensuring the authority and practicality of our services.

II. Customized Solution Services

Based on customers' specific test scenarios, investigation needs and indicator requirements, we provide one-on-one professional technical communication. Combining the experience of industry experts and the application characteristics of equipment, we tailor exclusive equipment and service solutions with both scientificity and practicality to accurately match customers' core needs.

III. Step-by-Step Product Training Program

Following the principle of "practice-oriented and progressive", we provide customers with phased training services: After equipment installation and commissioning, basic application training is carried out, covering core content such as equipment operation and daily maintenance to ensure users can get started quickly; After the equipment is put into actual use, combined with customers' specific test scenarios, industry experts provide special application guidance to help customers give full play to equipment performance.

IV. Efficient Spare Parts Supply System

We have established a standardized inventory mechanism for commonly used spare parts, test consumables and special tools. Upon receiving customers' spare parts requests, we activate a rapid response process, which can realize deployment and supply on the same day at the fastest, minimizing the impact of equipment downtime on tests and on-site work.

V. Diversified Technical Support Methods

Integrating the advantages of remote and on-site services, we provide customers with flexible and efficient technical support: Quick Q&A and guidance are realized through remote terminals; For complex technical needs, senior engineers are dispatched to provide on-site technical support to solve customers' usage problems in an all-round way.